Topic 2: Interpersonal Skills, Disruptive or Abusive Behavior and Assistance Seeking - Taylor Pro College
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Course Content
Module 1
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Topic 1: Administrative & Managerial Assistants: Roles & Responsibilities
00:00
LO1: Outline the key duties of Managerial Assistants in various Disciplines
00:00
LO2: Explain the Legal Implications relevant to Administrative and Managerial Assistants Duties
00:00
LO3: Describe the strategies for Time Management and Prioritization in Administrative roles
00:00
LO4: Knowledge Check
15:00
Topic 2: Interpersonal Skills, Disruptive or Abusive Behavior and Assistance Seeking
00:00
LO1: Define Interpersonal Skills and their Importance in the Workplace
00:00
LO2: Evaluate the Role of Emotional Intelligence in handling difficult Workplace interactions
00:00
LO3: Analyze Communication Techniques for De-Escalating Tense situations in the Workplace
00:00
LO4: Discuss Strategies for effectively managing Interpersonal Conflicts in Administrative Roles
00:00
LO5: Knowledge Check
15:00
Topic 3: Digital Media Devices, Apps, Purposes, Research Tools, and Best Practices
00:00
LO1: Identify Common Digital Media Devices used in Modern Office Environments
00:00
LO2: Analyze the impact of Digital Media on Information Management and Decision-Making processes
00:00
LO3: Develop Strategies for Integrating digital media into Administrative workflows effectively
00:00
LO4: Explore Ethical considerations related to the use of digital media devices and apps in the Workplace
00:00
LO5: Knowledge Check
15:00
Topic 4: Information System and File Management Best Practices, Security and Related Legislation
00:00
LO1: Outline best practices for Organizing and Maintaining Information Systems in Administrative Settings
00:00
LO2: Evaluate Strategies for securing Sensitive Information and preventing Data Breaches
00:00
LO3: Assess the Legal implications of non-compliance with Information Security and File Management regulations
00:00
LO4: Develop protocols for backup and recovery of digital files in case of System Failure or Data Loss
00:00
LO5: Knowledge Check
15:00
Topic 5: Effective Information Flow, Work and Time Management
00:00
LO1: Define the concept of Effective Information flow in Administrative Environments
00:00
LO2: Evaluate the impact of Effective Information flow on Organizational Productivity
00:00
LO3: Quote the importance of Prioritization and Delegation in Effective Work Management
00:00
LO4: Summarize a plan for enhancing Personal and Team productivity through Effective Time Management Strategies
00:00
LO5: Develop methods for Coordinating Tasks and Schedules to Optimize Workflow
00:00
LO6: Knowledge Check
15:00
Topic 6: Business Communication, Types and Purposes, Best Practices
00:00
LO1: Define Business Communication and its role in Organizational Success
00:00
LO2: Describe the purposes of different forms of Business Communication
00:00
LO3: Explore Ethical Considerations in Business Communication
00:00
LO4: Assess the impact of Technology on Business Communication Practices
00:00
LO5: Knowledge Check
15:00
Topic 7: Stereotypes and the multicultural Workplace
00:00
LO1: Define Stereotypes and their Impact on Workplace Dynamics
00:00
LO2: Outline strategies for Addressing and Overcoming Stereotypes in Diverse teams
00:00
LO3: Explore Ethical considerations related to Cultural Diversity and Inclusivity in the Workplace
00:00
LO4: Develop Skills for promoting Respect and Understanding among Colleagues from different Cultural Backgrounds
00:00
LO5: Create a plan for Fostering an Inclusive and Supportive Multicultural Work Environment
00:00
LO6: Knowledge Check
15:00
Module Based Quiz
01:00:00
Final Exam
0/1
Final Exam: Professional Skills
01:15:00
OA_COMC110: Professional Skills (Professional)
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