BA_COMC110: Professional Skills (Professional) - Taylor Pro College

BA_COMC110: Professional Skills (Professional)

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About Course

  • This course is designed to provide students with a solid foundation in the successful application of computer technologies and apps, personal management, and interpersonal skills in addressing challenges faced in the professional workplace.

After the completion of this course you will be able to delve into the following mentioned streams of Professional Skills

  • Digital Marketing
  • HR Management
  • Hospitality Management
  • Marketing
  • Product Designer
  • Business Analyst

What Will You Learn?

  • Describe the roles and responsibilities of all administrative and managerial positions found
  • in small to medium size businesses as reflected in organizational charts.
  • Describe and model the eleven interpersonal skills that working professionals should
  • display in the workplace.
  • Demonstrate cross cultural competence and awareness in a multicultural workplace.
  • Describe non-productive work place behaviours and effective coping strategies.
  • Recognize unethical and disrespectful behavior, apply a professional response and know
  • when to seek assistance.
  • Describe the difference between working efficiently and effectively.
  • Demonstrate the effective use of the digital technologies and apps in the workplace.
  • Apply project management concepts in the work place.
  • Manage time and tasks effectively and efficiently using available tools and personal
  • strategies.
  • Model and demonstrate effective communication strategies.

Course Content

Module 1

  • Topic 1: Administrative & Managerial Assistants: Roles & Responsibilities
    03:20
  • LO1: Outline the key duties of Managerial Assistants in various Disciplines
    07:25
  • LO2: Explain the Legal Implications relevant to Administrative and Managerial Assistants Duties
    08:06
  • LO3: Describe the strategies for Time Management and Prioritization in Administrative roles
    07:20
  • LO4: Knowledge Check
  • Topic 2: Interpersonal Skills, Disruptive or Abusive Behavior and Assistance Seeking
    03:55
  • LO1: Define Interpersonal Skills and their Importance in the Workplace
    05:33
  • LO2: Evaluate the Role of Emotional Intelligence in handling difficult Workplace interactions
    04:59
  • LO3: Analyze Communication Techniques for De-Escalating Tense situations in the Workplace
    06:09
  • LO4: Discuss Strategies for effectively managing Interpersonal Conflicts in Administrative Roles
    08:30
  • LO5: Knowledge Check
  • Topic 3: Digital Media Devices, Apps, Purposes, Research Tools, and Best Practices
    03:29
  • LO1: Identify Common Digital Media Devices used in Modern Office Environments
    02:28
  • LO2: Analyze the impact of Digital Media on Information Management and Decision-Making processes
    02:55
  • LO3: Develop Strategies for Integrating digital media into Administrative workflows effectively
    02:53
  • LO4: Explore Ethical considerations related to the use of digital media devices and apps in the Workplace
    01:52
  • LO5: Knowledge Check
  • Topic 4: Information System and File Management Best Practices, Security and Related Legislation
    03:46
  • LO1: Outline best practices for Organizing and Maintaining Information Systems in Administrative Settings
    05:26
  • LO2: Evaluate Strategies for securing Sensitive Information and preventing Data Breaches
    03:11
  • LO3: Assess the Legal implications of non-compliance with Information Security and File Management regulations
    05:02
  • LO4: Develop protocols for backup and recovery of digital files in case of System Failure or Data Loss
    02:57
  • LO5: Knowledge Check
  • Topic 5: Effective Information Flow, Work and Time Management
    03:30
  • LO1: Define the concept of Effective Information flow in Administrative Environments
    02:54
  • LO2: Evaluate the impact of Effective Information flow on Organizational Productivity
    03:11
  • LO3: Quote the importance of Prioritization and Delegation in Effective Work Management
    01:55
  • LO4: Summarize a plan for enhancing Personal and Team productivity through Effective Time Management Strategies
    03:09
  • LO5: Develop methods for Coordinating Tasks and Schedules to Optimize Workflow
    03:01
  • LO6: Knowledge Check
  • Topic 6: Business Communication, Types and Purposes, Best Practices
    03:06
  • LO1: Define Business Communication and its role in Organizational Success
    04:29
  • LO2: Describe the purposes of different forms of Business Communication
    05:10
  • LO3: Explore Ethical Considerations in Business Communication
    04:34
  • LO4: Assess the impact of Technology on Business Communication Practices
    04:15
  • LO5: Knowledge Check
  • Topic 7: Stereotypes and the multicultural Workplace
    03:38
  • LO1: Define Stereotypes and their Impact on Workplace Dynamics
    03:37
  • LO2: Outline strategies for Addressing and Overcoming Stereotypes in Diverse teams
    03:33
  • LO3: Explore Ethical considerations related to Cultural Diversity and Inclusivity in the Workplace
    04:18
  • LO4: Develop Skills for promoting Respect and Understanding among Colleagues from different Cultural Backgrounds
    02:57
  • LO5: Create a plan for Fostering an Inclusive and Supportive Multicultural Work Environment
    05:56
  • LO6: Knowledge Check
  • Module Based Quiz

Final Exam

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