Diploma in Logistics and Supply Chain Management: Intro to Marketing [L]
About Course
- This course is designed to familiarize students with the concepts in the broad field of marketing with a global perspective.
- Marketing can be described as activities performed by organizations as well as being a social process.
- Students will learn how to combine these activities through topics covering: elements of marketing such as initiating the marketing process, understanding consumers and the market, targeting opportunities in the marketplace, satisfying market opportunities through products, brands, channels, and supply chain management.
- In particular, attention is directed towards the study of the principles of effective marketing planning, which begins with an understanding of consumers and entails appropriate product, pricing, promotion and channel strategy.
What Will You Learn?
- Explain the role and importance of marketing in organizations and organizational strategy,
- Understand the role ethics and corporate social responsibility have in marketing,
- Determine if elements of the marketing strategy are consistent with one another,
- Use analytical and research methods for understanding the marketing environment and marketing strategy,
- Explain how marketing discovers and satisfies consumer needs and wants,
- Explain how the marketing mix affects a firm’s ability to compete in the marketplace,
- Describe how market orientation focuses on creating customer value, satisfaction, and customer relationships,
- Recognize how marketing activities differ for goods and services,
- Explain the importance of marketing in corporate strategy and planning,
- Explain how marketing both affects and is affected by the internal and external environments of an organization,
- Develop an effective marketing plan using a case study based on a current business.
Course Content
Topic 1: Marketing: Customer Value, Satisfaction, Customer Relationships, and Customer Experiences
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Marketing: Customer Value, Satisfaction, Customer Relationships, and Customer Experiences
04:36 -
LO1: Explain How Marketing Creates Customer Value through Customer Experiences
10:40 -
LO2: Analyze the Factors Influencing Customer Satisfaction and Relationship Development.
12:18 -
LO3: Evaluate Marketing Practices Based on their Contribution to Long-Term Customer Value and Relationships
06:46
Topic 2: Scanning the Marketing Environment
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Scanning the Marketing Environment
04:33 -
LO1: Explain How Internal and External Environmental Factors Influence Marketing Decisions.
12:04 -
LO2: Analyze the Environmental Information to Identify Marketing Opportunities and Threats.
11:57 -
LO3: Evaluate Ethical and Corporate Social Responsibility Considerations Arising from Marketing Environment Changes.
11:26
Topic 3: Consumer Behaviour
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Consumer Behaviour
04:32 -
LO1: Explain Factors Influencing Consumer Needs, Wants, and Purchase Decisions
11:25 -
LO2: Analyze Consumer Behaviour Patterns Across Different Buying Situations.
10:49 -
LO3: Evaluate Consumer Insights for Supporting Marketing Decisions and Customer Value Creation
10:14
Topic 4: Marketing Research: From Information to Action
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Marketing Research: From Information to Action
04:48 -
LO1: Explain The Role of Marketing Research in Understanding Markets and Consumers.
10:12 -
LO2: Analyze Research Information to Support Marketing Strategy Decisions
09:27 -
LO3: Evaluate the Relevance and Reliability of Research Findings for Marketing Decision-Making
08:50
Quiz-I
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Quiz-I
Topic 5: Market Segmentation, Targeting and Positioning
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Market Segmentation, Targeting and Positioning
04:38 -
LO1: Explain The Principles of Market Segmentation, Targeting, and Positioning
09:54 -
LO2: Analyze Market Segments to Determine Appropriate Target Market Opportunities.
10:17 -
LO3: Evaluate Positioning Strategies Based on Customer Value and Competitive Conditions.
08:23
Topic 6: Developing New Products and Services
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Developing New Products and Services
04:54 -
LO1: Explain The Process of Developing New Products and Services for Market Opportunities
09:13 -
LO2: Analyze Customer and Market Information to Guide New Product and Service Decisions.
08:44 -
LO3: Evaluate New Product and Service Proposals Based on Market Potential and Organizational Objectives.
09:24
Topic 7: Managing Products and Brands
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Managing Products and Brands
04:38 -
LO1: Explain How Product Decisions Contribute to Customer Value and Competitive Advantage.
08:11 -
LO2: Analyze Branding Strategies in Relation to Customer Perceptions and Market Positioning.
07:57 -
LO3: Evaluate Product and Brand Decisions for Consistency with Overall Marketing Strategy.
07:53
Topic 8: Managing Services
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Managing Services
04:32 -
LO1: Explain The Characteristics That Distinguish Services from Physical Goods.
06:54 -
LO2: Analyze Service Delivery Factors that Influence Customer Satisfaction and Perceived Value.
15:02 -
LO3: Evaluate Service Marketing Strategies Based on Customer Expectations and Organizational Objectives.
13:15
Quiz-II
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Quiz-II
Topic 9: Advertising, Sales Promotion, and Public Relations
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Advertising, Sales Promotion, and Public Relations
05:05 -
LO1: Explain The Roles of Advertising, Sales Promotion, and Public Relations in Marketing Communication.
11:51 -
LO2: Analyze Promotional Approaches based on Target Audiences and Communication Objectives.
08:59 -
LO3: Evaluate Integrated Promotional Activities for Their Consistency with Overall Marketing Strategy
09:33
Topic 10: Personal Selling and Sales Management
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Personal Selling and Sales Management
04:55 -
LO1: Explain The Role of Personal Selling and Sales Management in Marketing Strategy.
09:58 -
LO2: Analyse sales activities in Relation to Customer Needs and Relationship Development.
10:07 -
LO3: Evaluate Sales Management Decisions for Their Contribution to Coordinated Marketing Strategy.
08:35
Topic 11: Final Exam Review
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Final Exam Review
09:43
Final Quiz
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Final Quiz
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