Diploma in Logistics and Supply Chain Management: Intro to Marketing [L] - Taylor Pro College

Diploma in Logistics and Supply Chain Management: Intro to Marketing [L]

About Course

  • This course is designed to familiarize students with the concepts in the broad field of marketing with a global perspective.
  • Marketing can be described as activities performed by organizations as well as being a social process.
  • Students will learn how to combine these activities through topics covering: elements of marketing such as initiating the marketing process, understanding consumers and the market, targeting opportunities in the marketplace, satisfying market opportunities through products, brands, channels, and supply chain management.
  • In particular, attention is directed towards the study of the principles of effective marketing planning, which begins with an understanding of consumers and entails appropriate product, pricing, promotion and channel strategy.
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What Will You Learn?

  • Explain the role and importance of marketing in organizations and organizational strategy,
  • Understand the role ethics and corporate social responsibility have in marketing,
  • Determine if elements of the marketing strategy are consistent with one another,
  • Use analytical and research methods for understanding the marketing environment and marketing strategy,
  • Explain how marketing discovers and satisfies consumer needs and wants,
  • Explain how the marketing mix affects a firm’s ability to compete in the marketplace,
  • Describe how market orientation focuses on creating customer value, satisfaction, and customer relationships,
  • Recognize how marketing activities differ for goods and services,
  • Explain the importance of marketing in corporate strategy and planning,
  • Explain how marketing both affects and is affected by the internal and external environments of an organization,
  • Develop an effective marketing plan using a case study based on a current business.

Course Content

Topic 1: Marketing: Customer Value, Satisfaction, Customer Relationships, and Customer Experiences

  • Marketing: Customer Value, Satisfaction, Customer Relationships, and Customer Experiences
  • LO1: Explain How Marketing Creates Customer Value through Customer Experiences
    00:00
  • LO2: Analyze the Factors Influencing Customer Satisfaction and Relationship Development.
    00:00
  • LO3: Evaluate Marketing Practices Based on their Contribution to Long-Term Customer Value and Relationships
    00:00

Topic 2: Scanning the Marketing Environment

Topic 3: Consumer Behaviour

Topic 4: Marketing Research: From Information to Action

Quiz-I

Topic 5: Market Segmentation, Targeting and Positioning

Topic 6: Developing New Products and Services

Topic 7: Managing Products and Brands

Topic 8: Managing Services

Quiz-II

Topic 9: Advertising, Sales Promotion, and Public Relations

Topic 10: Personal Selling and Sales Management

Topic 11: Final Exam Review

Final Quiz

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