SSSW_PSYC130: Interview & Intake Procedures

About Course

In this course, students will learn about themselves to others while also developing skills believed to be crucial to:

Intake Interviewing and Counselling processes
Focus on the application of Interviewing skills to Child, Adolescent, and Family work
Students will review, discuss, role-play, observe, and enact Clinical Interviewing Skills
Because helping Professionals engage in Multicultural environments this course will take into consideration and explore Multicultural knowledge and Sensitivity

Define what is meant by Counselling.
Develop an awareness of their personal characteristics and beliefs that influence their place in the Counselling process and their role as a Support worker.
Describe Diversity issues, including race/ethnicity, gender, social class, spirituality, sexual orientation, age, physical and mental status, and equity issues in Counselling.
Describe Counsellor characteristics and Behaviors that influence helping processes.
Demonstrate Skills in conducting an Intake Interview, including body language, asking open questions, probing, and active listening.
List and describe the Core values of Counselling.
Classify the Four skill clusters of Counselling.
Describe the importance of Counsellor objectivity and Self-awareness.
Define the characteristics of a Counselling relationship.
Describe the Client intake and Interview process and the purpose of each.
Describe the key elements and issues of Cross-cultural understanding and Multicultural counselling.

Course Content

Self-Paced

LO1: Understand how Ethics and Values are an integral part of competent

00:00
Topic 1: Ethics, Values, and Self-Awareness

00:00
LO2: Identify Principles for understanding and resolving Ethical Dilemmas

00:00
LO3: Describe the Importance of Counselor objectivity and Self-Awareness

00:00
LO4: Knowledge Check
Case Study: Ethics, Values, and Self-Awareness
Topic 2: Counselling, Skills, and Processes

00:00
LO1: Define Counselling and explain the necessary range of Skill versatility for Counsellors

00:00
LO2: Describe the essential elements of a Trauma-informed approach to Counselling

00:00
LO3: Identify and classify the Skills and Strategies of Counselling

00:00
LO4: Summarize the developmental objectives of the Four Phases of Counselling

00:00
LO5: Knowledge Check
Case Study: Counselling, Skills, and Processes
Topic 3: Relationships

00:00
LO1: Identify the Barriers to forming Effective Counseling Relationships

00:00
LO2: Describe the features of a Successful Counseling Relationship

00:00
LO3: Explain the importance of the Core conditions of Warmth, Empathy, and Genuineness

00:00
LO4: Demonstrate ability to negotiate relationship, anticipatory, and work contracts

00:00
LO5: Knowledge Check
Case Study: Relationships
Topic 4: Listening and Responding

00:00
LO1: Define the components of Listening for understanding

00:00
LO2: Identify and describe Strategies for overcoming Listening Barriers

00:00
LO3: Explain the importance of Active Listening

00:00
LO4: Knowledge Check
Case Study: Listening and Responding
Topic 5: Questioning Strategies

00:00
LO1: Describe the importance of Asking Questions and how they might be used effectively

00:00
LO2: Identify and describe Common Questioning Pitfalls

00:00
LO3: Explain Strategies for Interviewing Youth and Seniors

00:00
LO4: Recognize the Five different types of Interview Transitions

00:00
LO5: Knowledge Check
Case Study: Questioning Strategies
LO1: Explain the Importance of Emotions and Empathic connections in Counseling

00:00
Topic 6: Empathic Connections

00:00
LO2: Define Empathy and Identify the types of Empathic responses, including when and how to use them

00:00
LO3: Knowledge Check
Case Study: Empathic Connections
LO1: Identify the elements of Empowering Clients

00:00
Topic 7: Empowerment

00:00
LO2: Explain the Strength Approach

00:00
LO3: Describe the Principles and Strategies of Motivational Interviewing

00:00
LO4: Knowledge Check
Case Study: Empowerment
LO1: Understand the Nature of Client Resistance and Techniques for dealing with Resistance

00:00
LO2: Explain the use of Confrontation

00:00
LO3: Identify key variables for Violence Risk Assessment

00:00
Topic 8: Difficult Situations

00:00
LO4: Describe strategies for Intervening at each Phase of Violence

00:00
LO5: Knowledge Check
Case Study: Difficult Situations
Topic 9: Mental Health Issues and Substance Abuse

00:00
LO1: Understand the Nature and Breadth of Mental Illness in Canada

00:00
LO2: Explain the structure, use, and limitations of the Diagnostic and Statistical Manual of Mental Disorders (DSM)

00:00
LO3: Describe the Nature and Impact of Substance Abuse

00:00
LO4: Knowledge Check
Case Study: Mental Health Issues and Substance Abuse
Topic 10: Cultural Intelligence

00:00
LO1: Describe how Neuroscience is emerging as a new Force in Counselling

00:00
LO2: Explain how the concept of Neuroplasticity can be used in Counselling

00:00
LO3: Explain the basic Structure of the Brain

00:00
LO4: Knowledge Check
Case Study: Cultural Intelligence
Module Based Quiz

About Course

What Will You Learn?

Course Content

Self-Paced

LO1: Understand how Ethics and Values are an integral part of competent

Topic 1: Ethics, Values, and Self-Awareness

LO2: Identify Principles for understanding and resolving Ethical Dilemmas

LO3: Describe the Importance of Counselor objectivity and Self-Awareness

LO4: Knowledge Check

Case Study: Ethics, Values, and Self-Awareness

Topic 2: Counselling, Skills, and Processes

LO1: Define Counselling and explain the necessary range of Skill versatility for Counsellors

LO2: Describe the essential elements of a Trauma-informed approach to Counselling

LO3: Identify and classify the Skills and Strategies of Counselling

LO4: Summarize the developmental objectives of the Four Phases of Counselling

LO5: Knowledge Check

Case Study: Counselling, Skills, and Processes

Topic 3: Relationships

LO1: Identify the Barriers to forming Effective Counseling Relationships

LO2: Describe the features of a Successful Counseling Relationship

LO3: Explain the importance of the Core conditions of Warmth, Empathy, and Genuineness

LO4: Demonstrate ability to negotiate relationship, anticipatory, and work contracts

LO5: Knowledge Check

Case Study: Relationships

Topic 4: Listening and Responding

LO1: Define the components of Listening for understanding

LO2: Identify and describe Strategies for overcoming Listening Barriers

LO3: Explain the importance of Active Listening

LO4: Knowledge Check

Case Study: Listening and Responding

Topic 5: Questioning Strategies

LO1: Describe the importance of Asking Questions and how they might be used effectively

LO2: Identify and describe Common Questioning Pitfalls

LO3: Explain Strategies for Interviewing Youth and Seniors

LO4: Recognize the Five different types of Interview Transitions

LO5: Knowledge Check

Case Study: Questioning Strategies

LO1: Explain the Importance of Emotions and Empathic connections in Counseling

Topic 6: Empathic Connections

LO2: Define Empathy and Identify the types of Empathic responses, including when and how to use them

LO3: Knowledge Check

Case Study: Empathic Connections

LO1: Identify the elements of Empowering Clients

Topic 7: Empowerment

LO2: Explain the Strength Approach

LO3: Describe the Principles and Strategies of Motivational Interviewing

LO4: Knowledge Check

Case Study: Empowerment

LO1: Understand the Nature of Client Resistance and Techniques for dealing with Resistance

LO2: Explain the use of Confrontation

LO3: Identify key variables for Violence Risk Assessment

Topic 8: Difficult Situations

LO4: Describe strategies for Intervening at each Phase of Violence

LO5: Knowledge Check

Case Study: Difficult Situations

Topic 9: Mental Health Issues and Substance Abuse

LO1: Understand the Nature and Breadth of Mental Illness in Canada

LO2: Explain the structure, use, and limitations of the Diagnostic and Statistical Manual of Mental Disorders (DSM)

LO3: Describe the Nature and Impact of Substance Abuse

LO4: Knowledge Check

Case Study: Mental Health Issues and Substance Abuse

Topic 10: Cultural Intelligence

LO1: Describe how Neuroscience is emerging as a new Force in Counselling

LO2: Explain how the concept of Neuroplasticity can be used in Counselling

LO3: Explain the basic Structure of the Brain

LO4: Knowledge Check

Case Study: Cultural Intelligence

Module Based Quiz

Final Exam

Final Exam: Interview and Intake Procedures

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