BA_COMC110: Professional Skills (Supreme)

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About Course

  • This course is designed to provide students with a solid foundation in the successful application of computer technologies and apps, personal management, and interpersonal skills in addressing challenges faced in the professional workplace.

After the completion of this course you will be able to delve into the following mentioned streams of Professional Skills

  • Digital Marketing
  • HR Management
  • Hospitality Management
  • Marketing
  • Product Designer
  • Business Analyst

What Will You Learn?

  • Describe the roles and responsibilities of all administrative and managerial positions found
  • in small to medium size businesses as reflected in organizational charts.
  • Describe and model the eleven interpersonal skills that working professionals should
  • display in the workplace.
  • Demonstrate cross cultural competence and awareness in a multicultural workplace.
  • Describe non-productive work place behaviours and effective coping strategies.
  • Recognize unethical and disrespectful behavior, apply a professional response and know
  • when to seek assistance.
  • Describe the difference between working efficiently and effectively.
  • Demonstrate the effective use of the digital technologies and apps in the workplace.
  • Apply project management concepts in the work place.
  • Manage time and tasks effectively and efficiently using available tools and personal
  • strategies.
  • Model and demonstrate effective communication strategies.

Course Content

Module 1

  • 00:00
  • 00:00
  • LO2: Explain the Legal Implications relevant to Administrative and Managerial Assistants Duties
    00:00
  • LO3: Describe the strategies for Time Management and Prioritization in Administrative roles
    00:00
  • LO4: Knowledge Check
  • Case Study: Administrative & Managerial Assistants: Roles & Responsibilities
  • 00:00
  • 00:00
  • LO2: Evaluate the Role of Emotional Intelligence in handling difficult Workplace interactions
    00:00
  • LO3: Analyze Communication Techniques for De-Escalating Tense situations in the Workplace
    00:00
  • LO4: Discuss Strategies for effectively managing Interpersonal Conflicts in Administrative Roles
    00:00
  • LO5: Knowledge Check
  • Case Study: Interpersonal Skills, Disruptive or Abusive Behavior and Assistance Seeking
  • 00:00
  • 00:00
  • LO2: Analyze the impact of Digital Media on Information Management and Decision-Making processes
    00:00
  • LO3: Develop Strategies for Integrating digital media into Administrative workflows effectively
    00:00
  • LO4: Explore Ethical considerations related to the use of digital media devices and apps in the Workplace
    00:00
  • LO5: Knowledge Check
  • Case Study: Digital Media Devices, Apps, Purposes, Research Tools, and Best Practices
  • Topic 4: Information System and File Management Best Practices, Security and Related Legislation
    00:00
  • LO1: Outline best practices for Organizing and Maintaining Information Systems in Administrative Settings
    00:00
  • LO2: Evaluate Strategies for securing Sensitive Information and preventing Data Breaches
    00:00
  • LO3: Assess the Legal implications of non-compliance with Information Security and File Management regulations
    00:00
  • LO4: Develop protocols for backup and recovery of digital files in case of System Failure or Data Loss
    00:00
  • LO5: Knowledge Check
  • Case Study: Information System and File Management Best Practices, Security and Related Legislation
  • Topic 5: Effective Information Flow, Work and Time Management
    00:00
  • LO1: Define the concept of Effective Information flow in Administrative Environments
    00:00
  • LO2: Evaluate the impact of Effective Information flow on Organizational Productivity
    00:00
  • LO3: Quote the importance of Prioritization and Delegation in Effective Work Management
    00:00
  • LO4: Summarize a plan for enhancing Personal and Team productivity through Effective Time Management Strategies
    00:00
  • LO5: Develop methods for Coordinating Tasks and Schedules to Optimize Workflow
    00:00
  • LO6: Knowledge Check
  • Case Study: Effective Information Flow, Work and Time Management
  • Topic 6: Business Communication, Types and Purposes, Best Practices
    00:00
  • LO1: Define Business Communication and its role in Organizational Success
    00:00
  • LO2: Describe the purposes of different forms of Business Communication
    00:00
  • LO3: Explore Ethical Considerations in Business Communication
    00:00
  • LO4: Assess the impact of Technology on Business Communication Practices
    00:00
  • LO5: Knowledge Check
  • Case Study: Business Communication, Types and Purposes, Best Practices
  • Topic 7: Stereotypes and the multicultural Workplace
    00:00
  • LO1: Define Stereotypes and their Impact on Workplace Dynamics
    00:00
  • LO2: Outline strategies for Addressing and Overcoming Stereotypes in Diverse teams
    00:00
  • LO3: Explore Ethical considerations related to Cultural Diversity and Inclusivity in the Workplace
    00:00
  • LO4: Develop Skills for promoting Respect and Understanding among Colleagues from different Cultural Backgrounds
    00:00
  • LO5: Create a plan for Fostering an Inclusive and Supportive Multicultural Work Environment
    00:00
  • LO6: Knowledge Check
  • Case Study: Stereotypes and the multicultural Workplace
  • Module Based Quiz

Final Exam

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