OA_COMC110: Professional Skills (Professional)

About Course

This course is designed to provide students with a solid foundation in the successful application of computer technologies and apps, personal management, and interpersonal skills in addressing challenges faced in the professional workplace.

After the completion of this course you will be able to delve into the following mentioned streams of Professional Skills

Digital Marketing
HR Management
Hospitality Management
Marketing
Product Designer
Business Analyst

Describe the roles and responsibilities of all administrative and managerial positions found
in small to medium size businesses as reflected in organizational charts.
Describe and model the eleven interpersonal skills that working professionals should
display in the workplace.
Demonstrate cross cultural competence and awareness in a multicultural workplace.
Describe non-productive work place behaviours and effective coping strategies.
Recognize unethical and disrespectful behavior, apply a professional response and know
when to seek assistance.
Describe the difference between working efficiently and effectively.
Demonstrate the effective use of the digital technologies and apps in the workplace.
Apply project management concepts in the work place.
Manage time and tasks effectively and efficiently using available tools and personal
strategies.
Model and demonstrate effective communication strategies.

Course Content

Module 1

Topic 1: Administrative & Managerial Assistants: Roles & Responsibilities

00:00
LO1: Outline the key duties of Managerial Assistants in various Disciplines

00:00
LO2: Explain the Legal Implications relevant to Administrative and Managerial Assistants Duties

00:00
LO3: Describe the strategies for Time Management and Prioritization in Administrative roles

00:00
LO4: Knowledge Check
Topic 2: Interpersonal Skills, Disruptive or Abusive Behavior and Assistance Seeking

00:00
LO1: Define Interpersonal Skills and their Importance in the Workplace

00:00
LO2: Evaluate the Role of Emotional Intelligence in handling difficult Workplace interactions

00:00
LO3: Analyze Communication Techniques for De-Escalating Tense situations in the Workplace

00:00
LO4: Discuss Strategies for effectively managing Interpersonal Conflicts in Administrative Roles

00:00
LO5: Knowledge Check
Topic 3: Digital Media Devices, Apps, Purposes, Research Tools, and Best Practices

00:00
LO1: Identify Common Digital Media Devices used in Modern Office Environments

00:00
LO2: Analyze the impact of Digital Media on Information Management and Decision-Making processes

00:00
LO3: Develop Strategies for Integrating digital media into Administrative workflows effectively

00:00
LO4: Explore Ethical considerations related to the use of digital media devices and apps in the Workplace

00:00
LO5: Knowledge Check
Topic 4: Information System and File Management Best Practices, Security and Related Legislation

00:00
LO1: Outline best practices for Organizing and Maintaining Information Systems in Administrative Settings

00:00
LO2: Evaluate Strategies for securing Sensitive Information and preventing Data Breaches

00:00
LO3: Assess the Legal implications of non-compliance with Information Security and File Management regulations

00:00
LO4: Develop protocols for backup and recovery of digital files in case of System Failure or Data Loss

00:00
LO5: Knowledge Check
Topic 5: Effective Information Flow, Work and Time Management

00:00
LO1: Define the concept of Effective Information flow in Administrative Environments

00:00
LO2: Evaluate the impact of Effective Information flow on Organizational Productivity

00:00
LO3: Quote the importance of Prioritization and Delegation in Effective Work Management

00:00
LO4: Summarize a plan for enhancing Personal and Team productivity through Effective Time Management Strategies

00:00
LO5: Develop methods for Coordinating Tasks and Schedules to Optimize Workflow

00:00
LO6: Knowledge Check
Topic 6: Business Communication, Types and Purposes, Best Practices

00:00
LO1: Define Business Communication and its role in Organizational Success

00:00
LO2: Describe the purposes of different forms of Business Communication

00:00
LO3: Explore Ethical Considerations in Business Communication

00:00
LO4: Assess the impact of Technology on Business Communication Practices

00:00
LO5: Knowledge Check
Topic 7: Stereotypes and the multicultural Workplace

00:00
LO1: Define Stereotypes and their Impact on Workplace Dynamics

00:00
LO2: Outline strategies for Addressing and Overcoming Stereotypes in Diverse teams

00:00
LO3: Explore Ethical considerations related to Cultural Diversity and Inclusivity in the Workplace

00:00
LO4: Develop Skills for promoting Respect and Understanding among Colleagues from different Cultural Backgrounds

00:00
LO5: Create a plan for Fostering an Inclusive and Supportive Multicultural Work Environment

00:00
LO6: Knowledge Check
Module Based Quiz

About Course

What Will You Learn?

Course Content

Module 1

Topic 1: Administrative & Managerial Assistants: Roles & Responsibilities

LO1: Outline the key duties of Managerial Assistants in various Disciplines

LO2: Explain the Legal Implications relevant to Administrative and Managerial Assistants Duties

LO3: Describe the strategies for Time Management and Prioritization in Administrative roles

LO4: Knowledge Check

Topic 2: Interpersonal Skills, Disruptive or Abusive Behavior and Assistance Seeking

LO1: Define Interpersonal Skills and their Importance in the Workplace

LO2: Evaluate the Role of Emotional Intelligence in handling difficult Workplace interactions

LO3: Analyze Communication Techniques for De-Escalating Tense situations in the Workplace

LO4: Discuss Strategies for effectively managing Interpersonal Conflicts in Administrative Roles

LO5: Knowledge Check

Topic 3: Digital Media Devices, Apps, Purposes, Research Tools, and Best Practices

LO1: Identify Common Digital Media Devices used in Modern Office Environments

LO2: Analyze the impact of Digital Media on Information Management and Decision-Making processes

LO3: Develop Strategies for Integrating digital media into Administrative workflows effectively

LO4: Explore Ethical considerations related to the use of digital media devices and apps in the Workplace

LO5: Knowledge Check

Topic 4: Information System and File Management Best Practices, Security and Related Legislation

LO1: Outline best practices for Organizing and Maintaining Information Systems in Administrative Settings

LO2: Evaluate Strategies for securing Sensitive Information and preventing Data Breaches

LO3: Assess the Legal implications of non-compliance with Information Security and File Management regulations

LO4: Develop protocols for backup and recovery of digital files in case of System Failure or Data Loss

LO5: Knowledge Check

Topic 5: Effective Information Flow, Work and Time Management

LO1: Define the concept of Effective Information flow in Administrative Environments

LO2: Evaluate the impact of Effective Information flow on Organizational Productivity

LO3: Quote the importance of Prioritization and Delegation in Effective Work Management

LO4: Summarize a plan for enhancing Personal and Team productivity through Effective Time Management Strategies

LO5: Develop methods for Coordinating Tasks and Schedules to Optimize Workflow

LO6: Knowledge Check

Topic 6: Business Communication, Types and Purposes, Best Practices

LO1: Define Business Communication and its role in Organizational Success

LO2: Describe the purposes of different forms of Business Communication

LO3: Explore Ethical Considerations in Business Communication

LO4: Assess the impact of Technology on Business Communication Practices

LO5: Knowledge Check

Topic 7: Stereotypes and the multicultural Workplace

LO1: Define Stereotypes and their Impact on Workplace Dynamics

LO2: Outline strategies for Addressing and Overcoming Stereotypes in Diverse teams

LO3: Explore Ethical considerations related to Cultural Diversity and Inclusivity in the Workplace

LO4: Develop Skills for promoting Respect and Understanding among Colleagues from different Cultural Backgrounds

LO5: Create a plan for Fostering an Inclusive and Supportive Multicultural Work Environment

LO6: Knowledge Check

Module Based Quiz

Final Exam

Final Exam: Professional Skills

Quick Links

Resources

Support