Office Administration Diploma: Professional Skills

What Will You Learn?

• Describe the roles and responsibilities of all administrative and managerial positions found in small to medium size businesses as reflected in organizational charts.
• Describe and model the eleven interpersonal skills that working professionals should display in the workplace.
• Demonstrate cross cultural competence and awareness in a multicultural workplace.
• Describe non-productive work place behaviours and effective coping strategies.
• Recognize unethical and disrespectful behavior, apply a professional response and know when to seek assistance.
• Describe the difference between working efficiently and effectively.
• Demonstrate the effective use of the digital technologies and apps in the workplace.
• Apply project management concepts in the work place.
• Manage time and tasks effectively and efficiently using available tools and personal strategies.
• Model and demonstrate effective communication strategies.