Retirement Community Administration Diploma: Interpersonal Communication in Senior Care Services

About Course

This course examines the dynamics of interpersonal communication in ageing services, focusing on strategies that foster understanding and connection between older adults, caregivers, and professionals.
Students will explore communication barriers and learn techniques to facilitate respectful, meaningful interactions, while emphasizing professionalism, active listening, and empathy to enhance the quality of life for older individuals.

Analyze the role of interpersonal communication in fostering relationships and promoting well-being among older adults, with an emphasis on professionalism and respect.
Evaluate communication barriers in aging services and propose strategies, incorporating uniform and hospitality standards for consistent, professional interactions.
Create communication plans tailored to diverse older adult populations, focusing on respectful language, formal titles, and cultural considerations.
Apply active listening and empathy to improve interactions with older adults and families, ensuring staff greet residents warmly and professionally.
Develop training programs to enhance communication skills, integrating guidelines for staff dress code, grooming, and respectful communication.
Assess the impact of technology on communication with older adults and recommend best practices for respectful, effective integration.

Course Content

Topic 1 : Therapeutic Communication

Therapeutic Communication
LO1: Define the principles of Therapeutic Communication in Senior Care
LO2: Describe the characteristics of effective Therapeutic Communication
LO3: Apply Therapeutic Communication techniques in Resident Interactions

Topic 2 : Active Listening

Topic 3: Verbal & Non-Verbal Communication

Topic 4: Empathy & Rapport

Assessment – 1

Topic 5: Communication w/ Cognitively Impaired Residents

Topic 6: Conflict Resolution

Topic 7: Family Communication

Topic 8: Interprofessional Communication

Assessment – 2

Topic 9: Documentation Practices

Topic 10: Final Exam Review

Final Exam

About Course

What Will You Learn?

Course Content

Topic 1 : Therapeutic Communication

Therapeutic Communication

LO1: Define the principles of Therapeutic Communication in Senior Care

LO2: Describe the characteristics of effective Therapeutic Communication

LO3: Apply Therapeutic Communication techniques in Resident Interactions

Topic 2 : Active Listening

Active Listening

LO1: Identify the key elements of Active Listening in Senior Care

LO2: Demonstrate Active Listening during Resident Conversations

LO3: Analyze the role of Active Listening in Resident Relationships

Topic 3: Verbal & Non-Verbal Communication

Verbal & Non-Verbal Communication

LO1: Explain the role of Verbal Communication in Senior Care

LO2: Classify common Non-Verbal Communication cues in Resident Interactions

LO3: Differentiate Verbal and Non-Verbal Communication in Caregiving Situations

Topic 4: Empathy & Rapport

Empathy & Rapport

LO1: Recognize the importance of Empathy in Resident Interactions

LO2: Summarize the role of Rapport in Resident Relationships

LO3: Examine the Empathy strategies to strengthen Resident Rapport

Assessment – 1

Quiz I

Topic 5: Communication w/ Cognitively Impaired Residents

Communication w/ Cognitively Impaired Residents

LO1: List common Communication challenges among Cognitively Impaired Residents

LO2: Illustrate effective Communication approaches for Cognitively Impaired Residents

LO3: Evaluate Communication strategies used with Cognitively Impaired Residents

Topic 6: Conflict Resolution

Conflict Resolution

LO1: Describe the principles of Conflict Resolution in Senior Care

LO2: Compare common approaches to Conflict Resolution in Caregiving Situations

LO3: Examine how to solve the Conflict situations through effective Communication strategies

Topic 7: Family Communication

Topic 7: Family Communication

LO1: Explain the role of Family Communication in Senior Care

LO2: Distinguish effective Communication practices for Resident Families

LO3: Describe the respectful Communication strategies during Family Interactions

Topic 8: Interprofessional Communication

Interprofessional Communication

LO1: Define the purpose of Interprofessional Communication in Senior Care

LO2: Relate Interprofessional Communication to Collaborative Resident Care

LO3: Assess the importance of effective Communication among Care Team Members

Assessment – 2

Quiz II

Topic 9: Documentation Practices

Documentation Practices

LO1: Identify essential elements of Documentation Practices in Senior Care

LO2: Interpret the importance of accurate Documentation in Resident Care

LO3: Design the appropriate Documentation for Caregiving Situations

Topic 10: Final Exam Review

Final Exam Review

Final Exam

Final Quiz

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