ACSW_COMC150: Professional Report Writing

About Course

This course has been designed to provide students with the skills necessary to prepare industry-specific and compliant documentation and reports that meet the standards of client, clinical practice, legal, and ethical requirements.
This course will assist students in understanding the fundamental principles and purposes of documentation and report writing by taking them step by step through the details of the processes and documentation required.

Paraphrase and summarize all forms of information.
Distinguish between facts, assumptions, and opinions.
Synthesize information from a variety of different sources.
Apply the three basic communication forms effectively and confidently.
Analyze communication situations and audiences to make choices about the most effective and efficient way to communicate.
Conduct research that includes the use of electronic resources and use the results to create and complete reports.
Deliver effective business presentations in a variety of contexts.
Enhance business communication with technically based data and media.
Select and use the appropriate communication vehicles to deliver messages effectively.
Provide feedback, accept feedback, and use feedback to improve communication skills.

Course Content

Module I

Topic 1: Professional Communication

00:00
LO1: Define Professional Communication and identify its key components

00:00
LO2: Demonstrate the ability to Communicate Professionally in various Business contexts

00:00
LO3: Analyze the impact of tone and clarity in Professional Communication

00:00
LO4: Knowledge Check
Case Study: Professional Communication
Topic 2: Interpersonal Communication

00:00
LO1: Explain the importance of Active Listening in Interpersonal Communication

00:00
LO2: Identify different forms of Nonverbal Communication

00:00
LO3: List and explain the Characteristices of Ethics in a Business Communication

00:00
LO4: Discuss how Culture significantly influences Business Communication

00:00
LO5: Knowledge Check
Case Study: Interpersonal Communication
Topic 3: Business Messages

00:00
LO1: Analyze the structure and components of effective Business Messages

00:00
LO2: Paraphrase the purpose and strategies for crafting impactful Positive Messages

00:00
LO3: Explain how Negative Messages are organized clearly

00:00
LO4: Demonstrate the ability to deliver Persuasive Business Messages

00:00
LO5: Knowledge Check
Case Study: Business Messages
Topic 4: Legal Communication

00:00
LO1: Identify key Legal Principles relevant to Business Communication

00:00
LO2: Explain the importance of Accuracy and Confidentiality in Legal Communication

00:00
LO3: Describe the ability to Communicate Legal information clearly and effectively

00:00
LO4: Knowledge Check
Case Study: Legal Communication
Topic 5: Reports and Proposals

00:00
LO1: Define Reports and explain various types of comprehensive Reports

00:00
LO2: Demonstrate Formal Reports, comprehending their structure, layout, and drafting technique

00:00
LO3: Classify Analytical Reports and provide an overview of their importance

00:00
LO4: Explain the different strategies for crafting diverse Proposals

00:00
LO5: Knowledge Check
Case Study: Reports and Proposals
Topic 6: Digital Channels

00:00
LO1: Explain the advantages and challenges of using Digital Channels for Communication

00:00
LO2: Demonstrate effective Communication strategies across various Digital platforms

00:00
LO3: Knowledge Check
Case Study: Digital Channels
Topic 7: Presentations

00:00
LO1: Demonstrate how to Plan a Presentation

00:00
LO2: Discuss the 3P strategy for Effective Presentation

00:00
LO3: Describe how to construct the different parts of any Presentation

00:00
LO4: Discuss how Participation is Important for Effective Presentation

00:00
LO5: Knowledge Check
Case Study: Presentations
Topic 8: Social Media

00:00
LO1: Identify the role of Social Media in Modern Business Communication

00:00
LO2: Explain how to create and manage Business-related Social Media content

00:00
LO3: Analyze the impact of Social Media on Brand Reputation and Customer Engagement

00:00
LO4: Knowledge Check
Case Study: Social Media
Topic 9: Collaboration

00:00
LO1: List and explain the key elements of successful Collaboration

00:00
LO2: Describe the effective Communication skills in Team Collaboration

00:00
LO3: Analyze the challenges and solutions for Remote and Virtual Collaboration

00:00
LO4: Knowledge Check
Case Study: Collaboration
Module Based Quiz

About Course

What Will You Learn?

Course Content

Module I

Topic 1: Professional Communication

LO1: Define Professional Communication and identify its key components

LO2: Demonstrate the ability to Communicate Professionally in various Business contexts

LO3: Analyze the impact of tone and clarity in Professional Communication

LO4: Knowledge Check

Case Study: Professional Communication

Topic 2: Interpersonal Communication

LO1: Explain the importance of Active Listening in Interpersonal Communication

LO2: Identify different forms of Nonverbal Communication

LO3: List and explain the Characteristices of Ethics in a Business Communication

LO4: Discuss how Culture significantly influences Business Communication

LO5: Knowledge Check

Case Study: Interpersonal Communication

Topic 3: Business Messages

LO1: Analyze the structure and components of effective Business Messages

LO2: Paraphrase the purpose and strategies for crafting impactful Positive Messages

LO3: Explain how Negative Messages are organized clearly

LO4: Demonstrate the ability to deliver Persuasive Business Messages

LO5: Knowledge Check

Case Study: Business Messages

Topic 4: Legal Communication

LO1: Identify key Legal Principles relevant to Business Communication

LO2: Explain the importance of Accuracy and Confidentiality in Legal Communication

LO3: Describe the ability to Communicate Legal information clearly and effectively

LO4: Knowledge Check

Case Study: Legal Communication

Topic 5: Reports and Proposals

LO1: Define Reports and explain various types of comprehensive Reports

LO2: Demonstrate Formal Reports, comprehending their structure, layout, and drafting technique

LO3: Classify Analytical Reports and provide an overview of their importance

LO4: Explain the different strategies for crafting diverse Proposals

LO5: Knowledge Check

Case Study: Reports and Proposals

Topic 6: Digital Channels

LO1: Explain the advantages and challenges of using Digital Channels for Communication

LO2: Demonstrate effective Communication strategies across various Digital platforms

LO3: Knowledge Check

Case Study: Digital Channels

Topic 7: Presentations

LO1: Demonstrate how to Plan a Presentation

LO2: Discuss the 3P strategy for Effective Presentation

LO3: Describe how to construct the different parts of any Presentation

LO4: Discuss how Participation is Important for Effective Presentation

LO5: Knowledge Check

Case Study: Presentations

Topic 8: Social Media

LO1: Identify the role of Social Media in Modern Business Communication

LO2: Explain how to create and manage Business-related Social Media content

LO3: Analyze the impact of Social Media on Brand Reputation and Customer Engagement

LO4: Knowledge Check

Case Study: Social Media

Topic 9: Collaboration

LO1: List and explain the key elements of successful Collaboration

LO2: Describe the effective Communication skills in Team Collaboration

LO3: Analyze the challenges and solutions for Remote and Virtual Collaboration

LO4: Knowledge Check

Case Study: Collaboration

Module Based Quiz

Final Exam

Final Exam: Professional Report Writing

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